Return Policy
We accept return requests within 15 days of the purchase date. To ensure your return is eligible, please note the following:
- Return Period: The item must be returned within 15 days of the purchase date.
- Item Condition: It should be in its original condition, unworn, unwashed, and with original tags attached.
- Order Information: To streamline the return process, please provide the order confirmation email or order number received at the time of purchase.
Free Returns
We offer free return shipping for all products. Once your return request is approved, we will coordinate and cover the return shipping cost. Each customer is entitled to a maximum of three (3) returns per month.
Steps to Initiate a Return
If you decide to return a product, please follow these steps:
- Send an Email: Email us at TENGXUDA@hotmail.com with the subject “Return Request”.
- Provide Information: Include your order number and a detailed reason for the return in the email.
- Await Response: Our customer service team will respond promptly with comprehensive return instructions.
Refund Process
After we receive and inspect your returned item, we will initiate the refund process. Please note that the processing time for refunds may vary depending on your payment method.
Contact Us
If you have any questions about our return policy or need assistance, please feel free to contact us at TENGXUDA@hotmail.com. Our dedicated customer service team is here to help and resolve any issues.
Thank you for choosing She Swimwear Shop. We are committed to providing high-quality products and exceptional service to ensure your shopping experience is always pleasant and worry-free.
